Concerned with making sales than service delivery, shocking.

<p>I was contacted by Mondo - a company contracted by Telkom to market their products. They offered me a great deal that would see me save quite a bit of money on a monthly basis, so I was really excited. </p> <p>Mondo advised me that it would take between 7 - 14 days for the phone to be delivered. It came before the 7 days were up but to take ownership was a nightmare, but that's a story for another day. I eventually took ownership and set off to that the set up process so I could start using my new phone. </p> <p> </p> <p>I visted the Fourways Crossing Telkom branch on Saturaday, 1 October and spoke to Annita about porting my number to the new sim. She told me that I could not port a Telkom number to a Telkom sim at the store and I should have told the people who sold me the phone that I had desires to port. I explained to her that I do not port everyday and therefore is not something I would think to share if not asked. She started arguing with me, telling me I should have known better. </p> <p> </p> <p>I was told a call had been logged and someone would call me between 7 - 14 days and was given a case no. ********** 6. It is Monday, 10 October and nobody has called me - actually that is not true, a lot of people have called me in the past two weeks representing Telkom and trying to sell me a plan of some sort but nobody has called to resolve the problem at hand. </p> <p> </p> <p>I have been with Telkom for years now and I have always maintaned that it is a great company to do business with until you need something from them - until you have to visit their highly unprofessional branches or call the similarly *********** call centre. </p> <p> </p> <p>It have been at least 4 weeks since I got that call from Mondo and I have not been able to use the phone. I am certain on 1 October my account will be debited. This is highly unfair and I think if you cannot solve a simple issue as porting my number I could be better served elsewhere. </p>