Concerned as a first time customer

I have recently done a telephonic application for 2 data plans, specifically the March deal with Telkom. Upon application I was informed that I qualify for more than 1 device and I specificall asked that the application be done for two devices and the sales consultant confirmed that they will proccess the application for the two devices, confirming my personal information including my bankning details and which date the debit order will be going off.

Tuesday 06 March, two sms' confirming that my application has been pre-approved was sent to me , confirming that two applications were submitted. Today on the 14th of March, the courier delivered my parcel and to my surprize, there was only 1 device. I then contacted the sales team and I was told that I have to apply again for a second device, which I can only do so in the next three months.

This has left a bad taste in mouth as this is the first time im a Telkom client. Practicing Treating Customers Fairly, I excpect Telkom to relay the correct and accurate information at all times to their customers as a reputable organization, and not to mislead them. As a client I am really not hapy with the service I have received.