1 reviews | Active since Apr 2021
Concerned and dissatisfied customer
Afternoon
Yesterday I received a call, that I owe telkom and I'll be put on credit bureau.
I could not get hold of you call center when I have issues, February I consider changing service provider.
You have an unreliable department for cancellation and sorting out issues, I did not have a fixed contract with telkom, I contracted through Mondo for that matter.
The issue is I tried cancelling my contract as early as 21 of February, till I exhausted every resource possible to try and cancel my contract, I felt like it's a trap one can get in contract easly, but waisted more than I pay for data in just traying to call you but could not get hold of anyone, I also called mondo so they put me through your phone's still I could not get hold of anyone at talkom, which makes it difficult to cancelling a contract.
I resulted in stopping your debit orders close to month February as I have strayed every thing to put this contract to end. But telkom changed debiting account number I reversed because the is no service you provide for I don't understand what am I billed for.
Data contract as long as I have used them, the minute debit order bounces data is not allocated to SIM card, so what am I owing?
This more than I can take, on the attachments the are few emails I wrote to telkom an mondo to try and get me out the nightmare.
My apologies for the first review, pasted wrong remarks, which was my last email I wrote to Telkom.
I had an unresolved issue with Telkom, as customer I could not get hold of their support service. This resulted on trying to change a service provider.
I had a Data plan contract with Telkom, which I contacted through Mondo which was not a fixed contract.
I asked Mondo to cancel my contract with Telkom, unfortunately they could not on their end, after certain period of time, they gave me numbers for support service, or directing my call to them so I can save airtime still I could not get hold of anyone, I started writing emails on the 23 of February, to cancel my contact still there were no replies.
I resulted in stopping their debit order for the month of March, as the Is no data allocated if the debit order bounces, as no longa need their services and could not get hold of their customer service.
Telkom then changed their number for debiting, not yet answered my cancelation. It was clear that they are forcing me on a contract I no longa need, due to their unreliable customer service. I proceeded by reversing the debit oder as I don't understand what I am billed for as data is not allocated becouse bebit orders are bouncing.
Yesterday I was called an said that I owe them as Telkom due to the fact I did not cancel the contract and they are still billing me for that reason, I tried everything on my end to cancel the contract as early as possible emails are the evidence.
They said they are going to take my name to credit bureau.
I need Telkom to clear my the unreasonable debt and cancel my contact as I asked the.
My apologies for the first review, pasted wrong remarks, which was my last email I wrote to Telkom.
I had an unresolved issue with Telkom, as customer I could not get hold of their support service. This resulted on trying to change a service provider.
I had a Data plan contract with Telkom, which I contacted through Mondo which was not a fixed contract.
I asked Mondo to cancel my contract with Telkom, unfortunately they could not on their end, after certain period of time, they gave me numbers for support service, or directing my call to them so I can save airtime still I could not get hold of anyone, I started writing emails on the 23 of February, to cancel my contact still there were no replies.
I resulted in stopping their debit order for the month of March, as the Is no data allocated if the debit order bounces, as no longa need their services and could not get hold of their customer service.
Telkom then changed their number for debiting, not yet answered my cancelation. It was clear that they are forcing me on a contract I no longa need, due to their unreliable customer service. I proceeded by reversing the debit oder as I don't understand what I am billed for as data is not allocated becouse bebit orders are bouncing.
Yesterday I was called an said that I owe them as Telkom due to the fact I did not cancel the contract and they are still billing me for that reason, I tried everything on my end to cancel the contract as early as possible emails are the evidence.
They said they are going to take my name to credit bureau.
I need Telkom to clear my the unreasonable debt and cancel my contact as I asked the.