Concentrator not reachable

So, i logged a fault with the Telkom automated service on Saturday, got a phone call today that said they will escalate my problem, got home this afternoon, still have no internet... called the call centre and spent over an hour doing (what i have already tried) everything the agent asked of me.. after all the time. The telkom agent said that they cannot see a problem on my line. Now, my internet is still off, having a concentrator not reachable error and no one can tell me when my problem is going to be resolved, am i going to be refunded for all the time my network is unavailable and who will reimburse all the mobile data im spending extra just to keep my network up and running??