kM
kkay M

1 reviews | Active since Nov 2014

02 Mar 2017, 18:01

Con ARTISTS....

<p>Got Phones from telkom mid march and that was the worst mistake I made, at telkom there have a minimum spend limit of R500 for contracts which they dont tell their clients about first hand I discovered days after having opened contract with them when dialing the *111# ussd code when i saw an option written manage spend limit only to get a shock of my life to see that i have spend about R300 of their spend limit of 500 on data n i immediately called and all i got was sorry you wasnt told then i asked for a data usage because i used wifi at home and at home how could i use soo much and guess what waited half an hour on the line for her to send daid the delay is due to system being slow well for 30min guess she was typing it. i mean isnt R500 a hefty amount to set as a minimum amount to not be told about it even before signing the contract? But wait i then discovered that amongst the 1st sms'es i got on phones were msgs about my spend limit change to R1 in the new calendar month being march 2017 guess what today both contracts limits are still R500 and yet i got countless measages saying it will be changed and I call today a lady by the name of thulile tells me my spend limits have not changed due to my birth date not being on the system??? and ontop of that she cant change it due to system being "slow"What nonsense is that? Im really feeling abused by telkom i have attached proof of how telkom misleads n cons clients. DONT CALL ME FOR YOUR STUPID SORRY FIX THIS NOW NOT NEXT MONTH WHEN YOU HAVE EXPLOITTED MY MONEY. !!!!</p>

0
Replies (1)
Telkom
Telkom's reply06 Mar 2017, 11:31
Official

Good day Kkay,

Your query has been logged and sent to our Billing Team, case number ***1.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team