Completely useless call center operators and useless processes.

No luck with mobile contract upgrade. Useless operators and useless processes. They wasted my time for two month with a simple contract upgrade. Every second week I would phone in to query the progress of my order and why I have not received my new mobile phone yet. There is simply no recourse if an operator doesn't do what he promised. Every time when you phone in to query your order, it's like phoning in for the first time, with no action from the previous call. I eventually found out that my order have been cancelled more than a month ago, in the mean time being stringed along by three useless operators for more than a month. One even 'escalated' the matter to his supervisor, of which nothing came. After 2 months I'm worse off than when I started because the phone that I order, is now out of stock, with no alternatives that will serve my purpose. I'm an extremely patient person, but never tell me to repeat something because whatever I did, was a useless exercise.