COMPLETELY UNSATISFIED WITH TELKOM

<p>Okay so here goes... </p> <p>We app**** for an ADSL line on the 29th of March and it's been nothing but downhill ever since.At first no one pitched to do the line as Telkom had a data entry fault on their side, I wrote 26 and they entered 6 so I sat at home waiting for nothing. Eventually they pitched, spent two hours or so to achieve nada. They left and came back and left and came back and eventually said there was a fault with the underground cable. Granted this is an issue, should it not be checked before they schedule an installation to see if it's even possible to do an installation?? Day one wasted. Day two was wasted because again the address was wrong, I called to correct it and apparently that rescheduled the order, so I sat at home waiting for nothing once again. Please note I called at least 5 times to change the address before they even came out the first time... so there went day two wasted. Eventually we can right and got our connection on the 21st of April, to which I got an sms stating we would pay pro rata fees for the remainder of the month of the invoice. Fine, I get it. NOW, I am billed for a complete month of May - R599 which is correct BUT there is an additional fee of R674!!!!!! For what? That is apparently the pro rata fee. Which apparently is not part of the promo? I was NEVER informed it would be this much, and also FOR WHAT? I am a new customer and I am dreading making use of you guys for the next two years if I have this much trouble in the first couple of months. I do not understand how I am billed almost 700 rand as a pro rata fee for ten days!!! I signed on for the 599 a month promo, thus I should NEVER pay more than 599 and all of a sudden my bill is sitting at R1153? No one informed me of a pro rata fee costing more, if anything is should be at least half of a full month as we only had the connection for ten days of April!!! I refuse to pay this and I WILL be taking this further unless it is sorted out as a matter of urgency. You guys don't know what you are doing!!!! And to add the call centre is absolutely useless! Everyone you speak to tells you something different and a supervisor is never available???</p>