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Liesl R

1 reviews | Active since Aug 2017

20 Nov 2017, 18:16

Completely unsatisfactory service

My telkom Wifi has been out of order since August 2017. I have submitted THREE fault reports (numbers 1130CRK070817, 1172CRK140817, 1447CRK131117), and on each occasion you have failed to correct the fault despite claiming to have done so. I find this totally unsatisfactory, and would therefore like to request that you resolve this error NO LATER than Monday 27 November 2017, and that you refund me for the 3 or 4 months for which I have not had access to internet services. Please attend to this as a matter of priority.

If you need to arrange for a technician call out, please contact me using my email address.

0
Replies (5)
Telkom
Telkom's reply23 Nov 2017, 10:25
Official

Good day,

as per our records the line has been restored. Please send us a private reply if you require any further assistance.

The ref for this query is AI***

thank you

Yazied

Telkom Social Media

Best regards,

LR
Liesl R's update23 Nov 2017, 16:39
Reviewer Update
Good day, Query: AI*** If you read my complaint, you will note that I stated that Telkom has claimed on three different occasions to have restored the line. As per my testing of the Wifi, the problem HAS NEVER been solved! In addition, you have not provided me with an email address to which I can send this private reply, as my emails to the 10210 address always go unanswered and your telephonic query system is pathetic. Would you please advise as to how you are going to address this problem, which has been ongoing since 7 August 2017.
Telkom
Telkom's reply29 Nov 2017, 13:35
Official

Good day.

Sorry for the delay. Could you please advise if you are still experiencing a problem? Our line tests are currently returning no errors. Feel free to e-mail us at *** with more details regarding your query, and please quote AI*** in the subject line.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

LR
Liesl R's update04 Dec 2017, 18:24
Reviewer Update
Good day, I emailed *** on 29 November 2017. To date, I have received no response. Since the problem is persisting, there is clearly a mismatch between your troubleshooting and the actual fault. Kindly attend to this as a matter of priority. I also expect a full refund for the time during which you failed to provide me with a service that I was paying for. Please resolve this by 11 December 2017.
Telkom
Telkom's reply01 Jan 2018, 11:35
Official

Hi there,

I see the fault was repaired. Please advise if you still need any further assistance, thanx.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,