Completely Unhelpful Service

Okay I only have 1200 characters for this complaint so here is the short version:<br> <br> 1. We reported a fault - received a reference 136CWZ260914 in September 2014<br> <br> 2. When we finally got a technician to our house (after 2 months of trying), he told us there was nothing he could do because the loss in connection is due to cable theft and that Telkom was aware of this and were not going to replace the cable. He then advised that the head office MUST convert our line to wifi for free because the reason for the conversion is out of our control.<br> <br> 3. After months of trying to get this done, my mother decided to go into a Telkom store in Promenade, Mitchell's Plain to get everything fixed.<br> <br> 3. She explained the situation and then advised them that she NEEDED to keep her old number and they just needed to convert the line.<br> <br> 4. Long story short, we are still not up and running and the feedback we keep getting from Lesl? at the Telkom store in Promenade is that someone keeps cancelling our number and that she has escalated the issue.<br> <br> I don't understand why this is such a huge issue when our other neighbours already have their lines fixed.<br> <br> I have been more than patient but this is RIDICULOUS