Completely unhappy with Telkom

We app**** for a Telkom service and they are struggling to find the address of Rustenburg Traffic department which is about 100m from the Telkom warehouse in Rustenburg. There is no feedback and everytime we call we are told a different story. Firstly they said the installation address was captured wrong and then they said the adrress only supports a 4 meg line not 10 meg and now they say there is no ADSL in the area. Their technician knows where the traffic department is but cannot come and install becausethe address is captures wrong. Why can't he provide his office with the correct address? What is really going on here?