Completely Shock with bad service.

This will be my second review about Telkom's bad services. I've got my LTE Router Contract with Telkom for more than 2 weeks now, Phone in every day to activate my sim so that i can use it, But every day its the same story. They just say i must wait 24 Hours. and its already 15 days?? On Tuesday a lady phone'd me about my first review from a Pretoria number and apologised for it taking so long and promised me the Sim will be activated within 24 hours again. And Sadly nothing yet. So is there any one that can assist with this? Is there actually still people working there?