Completely Ridiculous

On Wednesday, my father mentioned to me that we had no internet. He logged a call with Telkom who then told him to reset our router - which set it back to default settings. They told him that we would have to wait 72 hours for the technicians to check what was wrong. When I got home, I saw that we could connect to the router via wifi but obviously the problem was with the actual internet connection. I called yesterday morning and was guided through prompts that I had tried myself about 6 times the night before. Once again, the technicians had to check the problem. This morning (72 HOURS) we called and were told that the problem had not been resolved and that the technician would have to check the problem. <br> <br> We are obviously highly unimpressed with the level of service we are receiving from Telkom. You phone them for technical assistance and are constantly disconnected mid-conversation, or told to phone back, that the technicians would look into it etc. <br> <br> If you promise a customer the issue will be resolved in a certain time frame - you should deliver on your promise. <br>