Completely out of options

This probably happens a lot, but Ive been trying to get in contact with anyone at Telkom who can give me a simple explanation of my account/bill for 2 days now, and still completely unsuccessful. Every time I get put through to a call centre agent who puts me on hold (have waited up to 30 minutes), or they redirect my call and the phone rings engaged after a few seconds.<br> <br> I have had success with Telkom products and personnel in the past, not sure why the service level is like it is now. <br> <br> It would be helpful if someone from Telkom can call me to discuss my account, and NOT redirect my call.