Completely *********** sales

<p>I convinced my mom to take out a Telkom LTE package and signed her up on 2017/01/03. The sale was to be completed via telephone call. My mom received a call but did not have 15 minutes available to complete the process and requested a call-back. Since then no call-back has been made. She mentioned this to me and I opted to call Telkom for her, according to the instructions from the website.</p> <p> </p> <p>I waited on hold for 17 minutes. I got through to Noxolo Dlamini who said she could not help me as she needed my mom on the line. I told her that I understood and asked if she could call my mom so that she wouldn't have to wait on hold. Noxolo told me that she couldn't call out and couldn't assist me in any other way. I asked for a manager and she told me her manager was on a call. I asked her to get a manager anyway. I was placed on hold again and she came back and told me that all the managers were in a meeting.</p> <p> </p> <p>During the call her attitude was terrible and her tone impolite. She had absolutely no desire to assist me. After 25 minutes I tried to call my mom and merge the calls but this failed on my device. I insisted on a manager again but apparently they were all in a meeting. She even put me on hold randomly and when I asked her why she **** and said she did not.</p> <p> </p> <p>Noxolo's only solution was that my mom call in and hold for an agent. She said that hopefully it wouldn't be that busy when she called.</p> <p> </p> <p>I tried to explain to her that she wasn’t helping me but she refused to accept this. She then offered to take my mom’s number so I gave it to her and asked for a turn-around time. She said she couldn’t provide one. I asked her how to complain and she said she didn’t know.</p> <p> </p> <p>I can’t believe that this is the service I get when I am trying to complete a sale for you???</p>