COMPLETELY ***********

<p>Today marks an exact week that we logged a complaint for slow wifi, which was opened and then closed WITHOUT EVEN DOING ANYTHING! </p> <p> </p> <p>I have thus logged another complaint and this marks my second HelloPeter to this *********** company! The response to my HelloPeter 14ARK221216 was ultimately disappointing because all they communicated with me is that my line is slow and running with problems! WHICH I HAD ALL EXPLAINED IN MY ORIGINAL POST!</p> <p> </p> <p>The reply I got from Archie a manager, who after waiting 2 hours finally decided to speak to us - was that the technician did come out and fix the problem; which he clearly didn't - and that we had to log another fault so that they can fix the internet speed! I'd like to mention that Archie promised to phone me personally to explain the situation - it has been 4 days AND SURPRISE, NO PHONE CALL YET!</p> <p> </p> <p>THE WHOLE OF DECEMBER WE HAVE NOT HAD OUR INTERNET FOR WHICH WE PAID FOR!</p> <p>R700 down the drain!</p> <p>Who is going to refund us for the month? BECAUSE I AM DEMANDING A FULL CASH REFUND - not this bull**** credits</p> <p>and when will it be fixed? </p>