Completely ***********

We logged a fault on the 10th October regarding having no service caused by a broken cable.

We have followed up on numerous occasions and have received message such as " we are investigating the matter" " The technician doesn't have the right tools" A technician has been assigned"

Then the next phone call is answered that a new technician has been assigned subsequent to that after a conversation with a supervisor we were informed that there are no notes on the fault regarding a technician being assigned etc. The list of ridiculous reasons and excuses goes on.

How does the technician know exactly what tools he needs if he hasn't even come to the site. Exactly what investigations are required for a broken cable I'm not sure.

Then we received a message informing us that the fault has been resolved. When questioned we were informed that the exchange has been sorted. THE FAULT| IS NOT AT THE EXCHANGE.

To top it all off, come the 1st of the month they are incredibly fast to ensure the debit order is effected, we have incurred excessive data and mobile call costs in the absence of our adsl and landline.

Enough is enough this has now been over three weeks.

Telkom take note there is nothing really to investigate SEND SOMEONE TO FIX THE CABLE!!!!!!!!!!!!!!!!!!

Wish i could rate this zero stars.