Completely Ignoring Customer/Faulty Service

I cannot believe this is the THIRD HelloPeter complaint I have made. Telkom's absolute disregard for me, a PAYING customer, is beyond my comprehension. My HP reference number is SM210558. My Telkom fault reference numbers are 539CWK020316 and 552CWK03016 (amongst others). <br> <br> Telkom used to respond on Twitter, spewing lies such as \we have handed your complaint over to our technical department\" or \"we have escalated your complaint\". Now they have simply stopped replying and completely ignore me. <br> <br> Two days ago I phoned Telkom and immediately asked to speak to a supervisor. The employee told me that the supervisor is busy and that he will call me back in about 30 minutes. Guess what? No one ever called. <br> <br> The following day I called again requesting to speak to a supervisor or manager. I was told they weren't in the office at that time. <br> <br> I request that a Telkom official come to my home and attempt to use my internet. I want to see them try and access a website, stream a video or play an online game. These things are impossible with upwards of 40% packet loss. <br> <br> This post is probably in vain, however. Telkom will just give me a generic response and NEVER contact me. <br> <br> WORST ISP ever."