NS
Nico S

1 reviews | Active since Nov 2013

08 Apr 2015, 11:28

COMPLETELY HOPELESS!! YOU ARE USELESS!!!!

I've been trying to get my 4mb adsl line activated for more than a MONTH. I have placed 3 separate orders and ALL of them have been closed without doing ANYTHING to fix my problem!!!!! THEY DONT EVEN NOTIFY ME THAT IT HAS BEEN CLOSED!!!!<br> <br> I have had a phone line installed and called telkom afterwards to have it converted to an ADSL line telephonically so that I can do a self installation for ADSL. <br> <br> After an endless back and forth battle of ******** telkom KEEPS TELLING ME that there's nothing wrong with my line and that it must be with my router. I HAVE TRIED 2 DIFFERENT ROUTERS AND NEITHER THE ADSL OR INTERNET LIGHT EVEN LIGHT UP!!!! WHEN I LOG ON TO THE ROUTER IP IT CLEARLY SAYS THAT IT CAN\T SYNCHRONIZE AND THAT THERE IS NO UPLINK OR DOWNLINK!!!!<br> <br> I told this information to telkom multiple times and eventually they sent out a technician... UNANOUNCED. AT 2PM DURING A SUNDAY. WITHOUT CALLING PRIOR. WITHOUT SCHEDULING A MEETING WITH ME VIA SMS... WHILE THE POWER WAS OUT AND I WASN'T HOME!!!!! <br> <br> If I had the option to go ANYWHERE ELSE for landline internet I would. <br> <br> DO YOUR JOB AND FIX MY INTERNET.<br> <br> Various order & fault numbers: <br> ***<br> ***<br> 394CRK080415"

0
Replies (1)
Telkom
Telkom's reply08 Apr 2015, 20:22
Official
Hello Nico.Scheepers2,

Thank you for making contact with us.

We apologise for the inconvenience caused and the experience.

We have handed your query to one of our Support Specialist for urgent attention.

Your social media ***

Should you require any further assistance you may reach Telkom via:

Email: ***
Facebook: www.facebook.com/TelkomZA
Twitter: @TelkomZA


Kind Regards
Sakhi Mkita
Telkom Social Media Team