Completely hopeless!!!!

<p>I am so sick and tired of Telkom promising to fix a fault, charging me for it and then still not able to sort it out!! I refuse to pay my bill for a service that you were not able to provide me with!! I upgrade from a 2mb to a 10mb with the promotion you have running. I have called in endless times as it was supposed to take 7-14 working days, a month later and they have now said that the 10mb has been upgraded since the 01/11 already!! That means I am being billed for a 10mb line and yet my speed only exceeded 2mbs for aobut half an hour on one day!!! Your call center people keep telling me they are rebooting the port and I must reset the router and then do a speed test and then if it is still not working I must call back to do troubleshooting. This is beyond ridiculous!! Hours and hours of my time spent trying to sort your problems out! I am about 1 second away from taking my business elsewhere, but hey, Telkom is such a major company you obvioulsy don't care if customers leave! I need somebody (who knows that they are doing) to call me back today and sort this out today, because if one more technician comes to my house to do the same 5 minute test that changes nothing, to then only close the fault that has NOT been fixed, I am really going to loose it!!!!!!!!!</p>