Completely frustrated

i writing today out of pure frustration, i have had a telkom adsl contract for more than a year now . i have moved from Capetown to Johannesburg a year ago and got my line moved without a hassle. I have now moved again to primrose and have had endless problems for about a month now. The problem is that pole is in another person yard. At first i was sent to the incorrect house by the Telkom installer. then after sorting out with is the correct house ( with took up to 2 days for him to confirm). i went to the house and spoke to the residence of said house and they are unwilling to allow Telkom in as they are not there during the day and that they feel unsafe with people in there property when they are not there. i contacted telkom and explained this and the feed back i got is that it is my problem and that i must speak to my neighbor as it is not Telkom problem that she refuses access to her yard. I then decided to go to a Telkom store in the hopes of finding someone that can advise me what to do as i need my adsl up and running. i spoke to a sales consultant that said there is nothing he can do but suggested that i take a additional contract for a lte router. i was first pleased at this as it is a solution to my problem but as he explained further i started to release that once again Telkom doesn't care about there customers. so basically if i followed the route of getting the lte router i would have to pay for my existing ADSL contract @ R604.00 PM until the cancellation date, i would also have to pay +- R1200.00 for the lte. how is it fair for me as the client to have to go to my neighbors to ask permission. If Telkom knew anything about customer service they would do this on behave of the client. secondly i also feel it is extremely unfair on me to have to pay for 2 contracts because telkom cannot honor the agreement of the contract. I am now stuck paying for a contract that i cannot use with is also outrages. If i can give anybody advise it is to NEVER NEVER EVER take a contact with Telkom as they offer no solutions to problems while the client must pay in fear of getting blacklisted.