Completely Frustrated

<p>I recently took out a contract with Telkom for a mobile Wifi device and 15gb of data montly. Im march when i took out the contract i explicitly requested that it be capped because the purpose of me taking out the contract was to pay less for data. And i didnt want any nasty surprises at the end of the month. The agent Lucky who assited me with my contract in the Telkom Mobile stor3 in Shelly Centre ensured me that the contract would be capped for Aprils usage ..... when i get the invoice for the amount payable for end of May i see that there is a data fee of R500. And when i called in today and spoke to Dumisani i was told that the amount of R500 was for Aprils usage. I was extremely perplexed and explained that my account is capped. He told me that the accoubt was never capped by the agent who assisted me with this contract. Yet on my copy of the contract it says that my account is capped. But this is not even the best part i saw unusual amounts when trying to track my usage on the telkom mobile app last month ..... i called the 081 180 to query this and spoke to Ayanda who told me that i should not worry about the amounts reflecting on the app as it was an error and to obly worry about the invoice ..... he assured me that if it is capped i would only be liable for the monthly fee..... this means that last month when i spent my time and energy calling them to clear up the confusion Ayanda did not even bother to check my contract and open up my details because he definatelt did not inform me that it was not capped at all like Dumisani has informed me today. This is supposed to be one of the largest companies in SA -is this their approach to customer service its absolutely pathetic. Not only do the call centre agents show no interest when you call in (appearantly its too much effort for them to open up your details and invoice and provide you with the information needed), but the in store agents will blatantly lie to ur face, wothout thinking twice about. If anyone ever goes to Shelly Centre Telkom Mobile store you should refuse to deal with a man named Lucky because he will lie to ur face not only about whether or not ur contract will be capped but also about the product you are purchasing. He told me that the Huawei mobile WIFI was a reliable product and that he has the exact same device and the battery life extends up to a week without needing to charge it ..... it doesnt even last a damn day! I queried this with Telkom too.... they told me that people would be in contact with me within 2 days to speak to me about the device because the battery life is unusual and look into whether there is a problem with the device and if it may need to be replaced .... this was on the 26th of April ...... stilll no feedback! Absolutely pathetic service! Do not take out any mobile contract with telkom if ur thinking about it ... stop thinking about it all it will mean is a whole lot of hassles.</p>