Complete Service Delivery Failure

On 18 June 2015, my ADSL line started experiencing high packet loss, to the point where streaming videos or online gaming were impossible, I did all the tests as recommended, tested all the hardware, to make sure nothing was wrong with my equipment, even as to replacing cables to be double-sure. <br> <br> After 4 days of testing, I called into the call centre and logged a fault (630CTK220615). I was being patient, and checking progress, which has progressed to every few days to daily now, when I finally escalated the problem on the 6 July 2015 (703376). <br> <br> In this time, I have been informed that a delay where the Telkom Technicians did not have enough vehicles and there was a backlog, to other excuses, such as the Technician assigned doesn't do my area. Other technicians have called, I have informed them of the issue I have had, over the past 3 weekends, in which I have received ZERO feedback. <br> <br> The Call Centre people have been mostly friendly, and tried to be as helpful as they can. Bar one experience, where I was put on hold for 45 minutes and then hung up on. <br> <br> Please can someone assist in fixing this issue. I have shown a great amount of patience, and it is finally growing thin...<br>