Complete Service Delivery Failure

SERVICE DELIVERY FAILURE

Why can Telkom not deliver? I have two neighbors both in their eighties who have been calling Telkom since the before the 13 of March. To date they have not seen a Telkom agent to address their problem. They have no landline and no internet. It is costing two pensioners an absolute fortune in data on their cell phones and still the silence from Telkom is deathly.

“Ref for internet, 13, 16, 19, 23, 25 March phoned ref ***3. For landline 21, 28 March plus many times before is ***3, that was 21st Today they said, cannot give another ref as previous has not been fixed”

We have also contacted Telkom twice now on their behalf.

Telkom’s promise to their “Customers” Providing a quality network with unmatched reach, Fail. Creating innovative and pervasive broadband consumer services, Fail. Being the best place for committed and accountable people to work, Fail.

Seamlessly connecting our customers to a better life, Epic fail

What do we need to do in order for this to be addressed? PLEASE!