COMPLETE NONSENSE

A few months ago we were having problems with our internet at home. My parents (who are pensioners by the way) opted to switch their data plan to MWEB instead. <br> <br> I helped my parents follow the necessary steps and spoke to a telkom agent myself and we cancelled the DATA on our ADSL line. We made it very clear at the time that we wanted to keep the ADSL line and that we ONLY WANTED TO CANCEL DATA.<br> <br> My parents are somehow still being billed the same amount that they paid previously for both the line and the data. Surely if one cancels their data and is only paying for the line the price should reduce significantly??<br> <br> We are not being billed the large amount for phone calls as we make 99.9% of our calls on our cellphones.<br> <br> This is completely unacceptable!! Last time we dealt with Telkom it took 4 weeks to be sorted and now this issue.<br> <br> Absolutely shocking service. <br>