Complete Lack of Service / Response

A request to relocate two internal extensions within our office was submitted on 19 February 2016, and absolutely no correspondence has been received. When I phone for follow-up, I have the call center saying that nothing has even been logged. Then I call back, and there are techinical complications??? What could possible be complicated about submitting a quote to a client?<br> <br> This request has been submitted 25-days ago and we have yet to receive a quote or call back. Please may I have an explanation to this? <br> <br> This utterly shocking lack of service has most certainly not gone unnoticed.<br> <br> When I am asked why I don't have a personal Telkom line at home, this is the reason.