Complete lack of service and customer care

We have been trying since December 2017 to cancel a data contract with Telkom. We have emailed, called, tried the mobile app, been in to a Telkom branch and still nothing has been done. Out of desperation I tweeted Telkom, and was given an email address to send our cancellation to - and nothing happened. My email was read and ignored.... and we have been debited every month. They threatened to blacklist us if we stopped the debit order - but we have cancelled!

Cancellations were sent to the following: Wednesday, 06 December 2017 10:20 AM To: 'Zintle Mpati (Z)' ********** Friday, 15 December 2017 10:56 AM To: ********** Friday, 15 December 2017 11:05 AM To: ********** Tuesday, 02 January 2018 1:32 PM To: 'Nqobile Thusini (N)' ********** Cc: 'Marcelino Pienaar (ME)' ********** ********** ********** Nqobile Thusini (N) ********** Sent: 09 January 2018 02:15 PM To: ********** ********** Sent: Monday, 12 March 2018 10:29 AM To: ********** Sent: 13 March 2018 10:02 AM To: ********** ********** **********

I don't know what more to do to get this contract cancelled. Telkom states 21 days notice and it will be cancelled. If that is the case then they have debited us falsely and **********ly for 3 months now - in line with their own policy. Not only do I want this contract cancelled, I also want a full refund of the months debited. Shocking and disgraceful service. I will never deal with Telkom again