1 reviews | Active since Feb 2012
Complete lack of service
<p>The company I worked for has closed down and I am opening a new business and taking over the main phone number of the old company so I can still deal with queries for SARS, etc.<br />I app**** on the 25th March 2017 and have phoned 10217 about 4 times to verify the application/cancellation forms. Each time they say they have put notes onto the system and are excalating the application.<br />I phoned again today 18th April and they have still not even captured ONE note onto the system, let alone the application /Cancellation forms.<br />I seriously think some major shuffling and training to due for the Telkom personnel.<br />This is actually costing the old company more money and Telkom will be held liable for their lack of service.<br /><br />PLEASE SORT OUT YOUR STAFF and train them how to follow through with applications.<br />The email was sent to ********** and I had received an autoreply!<br /><br />Thank you</p>
Well, one of my lines was disabled within a day, along with my internet, but still no sign of the transfer of my main line. We are desperate now for the internet to be switched back on to our main number. When I phone the customer care line they say they cannot give me feedback as the office that is dealing with the transfer does not take calls.
Please do something about keeping your customers notified of how far the application/transfer has gone. A blanket phrase of within 20 working days unfortunately does not work when it comes to extremely urgent services. My clients have to do their banking and without internet services there is no payments that can be made.
Come on Telkom! Show that you can actually be a great company by getting through the work on time!
Well, one of my lines was disabled within a day, along with my internet, but still no sign of the transfer of my main line. We are desperate now for the internet to be switched back on to our main number. When I phone the customer care line they say they cannot give me feedback as the office that is dealing with the transfer does not take calls.
Please do something about keeping your customers notified of how far the application/transfer has gone. A blanket phrase of within 20 working days unfortunately does not work when it comes to extremely urgent services. My clients have to do their banking and without internet services there is no payments that can be made.
Come on Telkom! Show that you can actually be a great company by getting through the work on time!