Complete lack of service.

I told myself I'd be patient. Turns out that nothing gets done without going to social media when it comes to Telkom.<br> <br> On the 3rd of February I went to the Telkom Store in Hatfield to organise an ADSL line. Things went smoothly and I was told that within 1-2 weeks I'd be contacted so a technician could come through. Exactly 2 weeks from that date I hadn't received even the slightest form of communication. I contacted Telkom and they said there was a problem at the exchange. Okay, I understand this is a problem, I get told that I will receive updates. Fine. <br> <br> Fast forwards to last Wednesday, I get hold of someone at the call centre and am told NOTHING has been done that side and the problem will be escalated. I'm told it'll take up to 48 hours. Fine, I can wait another 48 hours having waited 3 weeks already.<br> <br> Now it's Monday, 2nd of March and I contacted Telkom. The problem has been \escalated"again"