Complete lack of response from Telkom

I am a Telkom Internet client and have been for almost 20 years. On about 22nd August my Telkom Webmail account stopped working and I was unable to log into my webmail, which contained several years of my email history. Telkom offers the webmail account with 10GB of storage as part of my internet package.<br> <br> I promptly logged a call online, but never received a response. Several days later I logged a call telephonically and was pushed around several departments for 2 hours before being rudely cutoff by the operator. After several more tries online and telephonically. I received reference numbers and an email to say my email was working, but found ALL my email history was deleted. I rep**** to the mails with my issue, but got no response.<br> <br> I then used Telkom's online call escalation tool twice and also escalated my open calls twice via the call center, but to date have not received one single return phone call from anybody at Telkom.<br> <br> The total absolute lack of response from Telkom is shocking and completely unacceptable. I have been a loyal customer for almost 20 years, I think it is time to take all my internet business to another service provider who will at least call back.