1 reviews | Active since Aug 2015
Complete Lack of My Requests for Cancellation
In June 2015 I opened an unlimited mobile contract (just sim) with Telkom, after finding out that I cannot consume data across MTN and Telkom I cancelled my contract in store (sandton) 2 days later (WELL WITHIN COOL OFF PERIOD).<br> <br> I have now spent 6 months calling the contact centre and being told \It's under investigation". My contract has been suspended and I can literally account for money lost in my business as a result of not being able to use my phone. I keep getting messages telling me that I will be referred to the Credit bureau for non payment BUT I DONT OWE A CENT AS I CANCELLED WITHIN THE COOLOFF PERIOD! <br> <br> I dealt with many friendly but USELESS consultants: Bongumusa Si***ane and Tshegofatso Moganetsi. They help me to a point then blatantly ignore me!<br> <br> Cancel my ****** contract!!!"""
Thank you for allowing us the opportunity to assist further with your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM135051
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further with your query.
Kindly note that this matter is currently being investigated and feedback will follow.
Your reference number is SM135051
We sincerely apologise for the inconvenience.
Kind Regards,
Colleen
Telkom Social Media Team
