Complete lack of customer service

I requested a call back after all my airtime ran out with no answer from telkom support. The first agent called me and said they put me through to cancellations. Call doesnt get answered. Second time full process again agent calls me I said get through to them then transfer me. She said she call me back when she has them, but miscalls me for a second and cuts call. I logged a third request and still no assistance at all. There is just no customer service and FSCA need to hold them accountable.