Complete lack of customer service.

I do not usually complain, but the lack of customer service from the Telkom mobile team has led me to set time aside in my day to create a hellopeter account so that hopefully i will get some assistance. I made an EFT payment because i changed my banking details and telkom was not able to change my banking details in time. The payment was made on the 3rd of May 2018. After numerous calls, my payment had not been allocated to my account until the 15th of May. Each time i call in, a new consultant would ask me to send through proof of payment and i would be told payment would be allocated within 48hrs. Clearly this was untrue. On the 27th i was debited for R2500.00 because apparently my account is in arrears. To make matters worse, i app**** for a wifi device with telkom only to be told i am behind on my account and therefore my application was decline. Not only am i angry that my query has not been resolved in over a month, but i am also disappointed that after being a loyal client for almost 4years, i am being declined additional products because of your lack of service. i just want to be refunded and will close my contract account along with my mothers when it expires in a few months. All i ask is for telkom to do the right thing.