Complete inefficiency at all levels!!!!

I had a Telkom ADSL line installed in my home office in mid 2015 and in just a month or two the account became unmanageable. So I defaulted but finally managed to settle the account via the bank account provided by their third party collections company Nudebt. And after numerous calls, emails and actual visits to their branch in Trade Route Mall, I am receiving sms' and emails regarding this account. I have sent through proof of payment over 10 times and various different people and one or 2 so called attorneys acting on their behalf and still not resolved. They really are completely ***********, unreasonable and even illiterate. They have zero client service skills and make promises that none of them keep. Once again today I sent the proof of payment and the numerous emails to [Email Removed] and will wait and see but won't hold my breath. And it seems like they send your account to more than one party, and it goes back and forth between these external parties without any one of them actually taking cognisance of a query and no attempt is made to resolve same. It seems like Telkom not only need to review their recruitment policy but also their third party policy and SLA.