Complete Incompetence and *******ion

If there was negative stars I would gladly spam them.

On Monday November 4th, a technician came without anyone contacting us beforehand, to disable our ADSL and migrate us over to LTE, we know this would happen eventually because of the copper lines being discontinued, but there was no testing for signal, no contract was given to sign, our permission was never asked, he just disabled the ADSL, dropped off the LTE router and left.

We were informed that we were supposed to have been given a new contract to sign and then only after signing and with the account holder's explicit consent will they be allowed to do the EXTENSIVE testing, and then install the LTE.

Now we are left with a product that barely works during the day and not at all during the evening or weekends, the latency is unusable and during the night and weekends we can barely even open a Google search. On top of that, when we received our monthly invoice, the price we were promised was raised from R759 to R899, plus WE are being charged for ADSL Cancellation Penalty, coming to a total of R1625, even though we had no say in the matter and never signed for this garbage LTE service in the first place.

As of writing this review we have been to the Telkom store at Riverside Mall in Nelspruit on November 16th regarding the invoice and we are still awaiting feedback.

Regarding the technical side of this, I have spoken to over 16 different technicians, only 2 of which came to the same conclusion as I did on day 1, which is that the tower my router connects to is over-congested in my area, the rest of the technicians all give me pathetic excuses or solutions, such as taking the sim card out and putting it back in or switching the router off and on, I am an IT Technician and I have done multiple testing on my side to determine where the problem lies, and it is DEFINITELY NOT on my side, and even when I bring all the evidence forward on emails, the Facebook app, over the phone AND in person, no one has done anything about it, I even have screenshots of me having to teach one of their technical staff what latency is just so he knows what my problem is!!!!

On the Facebook app it is even worse, apart from having to wait up to 5 days for any reply, I just get constantly messaged of how my query has been moved somewhere else and to await further contact:

On November 6th: The escalations team On November 9th: The administrators On November 12th: A "relevant division" On November 13th: The network team On November 15th: The escalations team, AGAIN And now today as of writhing on November 20th The technical team. It seems to me they are either more interested on playing hot potato with customer queries OR they have no interest on handling anything and just make up new excuses every few days to make us think they are doing their job.

Not only have we been pushed into a service that doesn't work without having any say in the matter, but we are also being charged for it, and when we complain about it, we get brushed off entirely!!

And to make matters worse, during one session with a technical consultant I demanded they reactivate our ADSL, but he rep**** that there is no longer ADSL in my area, even though I have 6 neighbors in my complex that STILL have their ADSL lines!!!!

In closing, we have been forced into something we cannot use or afford against our say so or consent, and are being ignored as a result no matter who we contact.

Never in my life have I thought Telkom has fallen this far in to *******ion and complete staff incompetency, they are breaking themselves down and now trying to drag the few customers they have left down with them.

Hope someone sees this and actually DOES SOMETHING.