LD
Lindy D
1 reviews | Active since Mar 2009
25 Sept 2018, 13:33
Complete Incompetence
Not only was my previous complaint just ignored, I now have a new one. I was on hold 8 mins to just check the LTE which I have cancelled, will actually be cancelled month end as the contract ends. After speaking to a very rude, sighing lady, she "put me on hold", meaning she hung up on me. Am I supposed to call back and spend more airtime for god knows how long because your staff and unhelpful, give incorrect info and cant be bothered to actually work???
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Telkom's replyOfficial
10 Oct 2018, 13:50Hi Lindy
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply10 Oct 2018, 13:50
Official
Hi Lindy
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media
Best regards,