1 reviews | Active since Oct 2016

07 Dec 2016, 10:20

Complete incompetence

<p>I cannot believe the type of people working at Telkom, every bad decision that could have been made has been made by them since the 9th of August 2016, we are well into December now and I have absolutely no confidence that this matter will be resolved.</p> <p> </p> <p>i do not understand why no one in this institution cannot assist with this simple problem I have. Instead I have spoke to countless people explaining the same damn problem and reviewed no help. How are you as an institution still functioning.</p> <p> </p> <p>i can see why no one is every available because I have seen million technicians come to my house and simply add zero value. One after another after another they have walked in there and did nothing. </p> <p> </p> <p>its not so hard, I need the wireless line you installed without prior knowledge or understanding to be removed, and a fixed line to be re installed in order for me to continue using an Adsl line for my internet connection. I have completed the required documentation and given you the 21 days mandated, yet I'm still still with a wireless line</p> <p> </p> <p>How is this confusing? And how do your technicians who half the time do not pitch at work get this wrong? </p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Telkom
Telkom's reply07 Dec 2016, 18:21
Official

Good Day,

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,