Complete incompetence

On 5 December 2015 I app**** for an upgrade on my Telkom mobile line. Instead of an upgrade my unlimited account was downgraded. Telkom said it would take 21 days to fix. The wrong upgrade had to be cancelled first. By 25 Jan 2016 the problem persisted and only after threatening with ICASA was the matter actioned. On 27 Jan 2016 the upgrade was done and a new phone and SIM delivered. On 1 Feb my statement for R1600 arrived as usual. On 4 Feb 2016 the number stopped working - the phone only allowed emergency calls. At a Telkom outlet on 5 Feb I was told that my number does not exist on their network. I called their Call Centre and was told that they erroneously deleted my number from their system. By 12h30 I was assured that the number would be active within an hour. At 17h00 I called again and several days of constant calling them followed. I eventually gave up and only called again on 24 Feb for an update. I was told that nobody knows how to deal with my problem - worst is that my bank account was debited for the full amount because i could use it between 27Jan and 4 Feb according to the Call Centre. The problem persists - no connectivity but they took my money.