Complete Frustration

I am an existing month to month Telkom Unlimited Home DSL customer invoiced at R889,02. I recently app**** for a Fibre connection. One month later I discovered that my application had been cancelled with no reason or notice. So, I looked again in their catalogue and identified my 10msbs package less a land line for R316 pm. I requested to change from my current service and was told that price was for new customers only. I suggested then that I cancel my existing service immediately and apply as a new customer. I was told that as Telkom are no longer provisioning DSL so a new application would remain dormant. Alternatively, they could offer me the service for an existing customer at R625 pm, almost twice as much but almost a third less on my current service. This the local office attempted to initiate but the Telkom System advised that the cost pm being entered was incorrect, it was not what was stipulated in the catalogue, but a much higher one. This episode leaves me exasperated with this state institution.