Complete **********!!!

Telkom is the biggest insurance ********* there is. I claimed for my phone in January and paid excess in February (after FINRITE took ages to contact me) and have still not received my phone, yet you continue to debit my account of the full contracted amount for device, data and insurance cover. I don't know how you continue to use this pathetic company which had ill equipt staff that cannot handle basic customer service.

I have been calling everyday since the 29th of January since I lost my phone to find out what is happening and it's either the order was not generated, or the system is offline, or Telkom warehouse is offline and cancelled the phone order after receiving it as the phone is now out of stoc****!

I am really frustrated. Above all of this there is no one to complain to, why is TELKOM's complaints line such a secret? Even the personnel at your stores refuse to call the manager on duty to assist with a simple complaint that is actually costly to a customer.

Your reputation for bad service is starting to out weigh the affordable products that you offer, once you've gotten someone to sign for something they are on their own after that.

I'm highly disappointed and feel *****ed by your company.