Complete Disregard for Internet Customer

Item: Telkom
Rating: 1
Author: Irshad M

Telkom supposedly upgraded us to Fibre three months ago. The service has been terrible. I was calling into call centre every day because the line was going down.

Now, for the past 10 days, we have had no internet at all. I have logged numerous faults and called the call centre 10 times. I have also sent emails. No one is able to give me any feedback or information on when this will be attended to.

Cancel my account immediately as I have given you 100s of opportunities to fix this and you have simply avoided engaging with me.

Adv I Motala

Helpful (0)

Replies (2)

Telkom's replyOfficial

26 Jul 2018, 09:31

Hi imotala,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will have sent the fault back to the testing centre to re-test and assist in having a technician dispatched. We do apologize for the inconvenience caused.

Interaction ***
Escalation ***

Regards
Garreth
Telkom Social Media Team

Telkom's reply26 Jul 2018, 09:31

Official

Hi imotala,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

Interaction ***
Escalation ***

Regards
Garreth
Telkom Social Media Team

Irshad M's updateReviewer Update

26 Jul 2018, 23:08

This is completely unfair and unprofessional. Telkom sent someone here today. I told them the internet was very slow even when it is working and that simply fixing the problem with the total non-connectivity did not resolve my problem. I am now sitting here with extremely slow internet which barely loads anything. I note that the call centre has advised me on numerous occasions that my line is unstable. However, no one has attempted to fix it.

Irshad M's update26 Jul 2018, 23:08

Reviewer Update