Complete Disregard and Disdain toward Client Service

On Aug 3rd I contacted Telkom Call Center in order to arrange payment on my account as I had difficulty with the bank account all my debit orders run off. I did this with all my creditors in order to bring my accounts up to date.

The Telkom representative confirmed on at least two different occasions on the same call, that MY ACCOUNT WOULD NOT BE SUSPENDED.

He said he would be making notes on their system and because my account had been up to date until then, the June Invoice (in question) together with the July Invoice (due end of Aug) would be debited together.

This is when I re-confirmed my understanding - that they would effectively double debit me end of Aug, and that my services will continue as normal on my Telkom Mobile Account.

On Aug 14th, the account was suspended without any notice.

On Aug 15th they debited my bank account for the June Invoice, and on Aug 16th the debited my account for the July Invoice - which was only payable on Aug 31st.

Since Aug 15th I have made numerous phone calls, in store complaints, and emailed call center management after speaking to them. Telkom has shown absolutely no interest in resolving this issue, even after their management conceded that they too would feel hard done by had the same scenario played out in their lives.