Complete Disappointment

<p>On the 8th December 2016 received an sms from Telkom, offering me a free product that would ensure my internet remains connected at all times. I received a call offering me a free router and sim which will be integrated to my Telkom adsl data , because of my "unstable" ADSL line, WOW I thought, Telkom actually "cares".</p> <p>Fast-forward I receive the router(Dlink DWr 730) and sim card. However in the box is only the router and a power cord, no instructions. I call 10210 and 10213 numerous times (spending at least 4 hours on the phone speaking to many agents and not able to be put through to any manager) over a week and the agents at Telkom have no idea of what I’m speaking about, they have never heard of this Telkom initiative before AND have no record of it and cannot help me. I have been referred backwards and forwards between Sales. Technical and wireless.<br />As far as all the Telkom staff I have spoken to its not their problem and there is nothing they can do. I suggested they send one of the local Technicians out to resolve (seeing it is a free product that they cannot help me with) and was told I would have to pay for that.</p> <p>So to sum it all up, IT DOES NOT WORK...this initiative by TELKOM is a WASTE OF TIME and an Utter DISAPPOINTMENT</p>