Complete Apathy from Escalations

263CRK091215 / 235CRK211215 / SM171822<br> <br> The feedback on this query was pathetic. Apparently the old ticket could not be re-opened (even though it was not resolved). So a new ticket was opened by the social media department, and now I continue to wait for service!<br> <br> I have been without a telephone or ADSL for almost the entire month of December. Is this how problems are excalated? You close unresolved tickets and create new ones? How is this acceptable?<br> <br> Please arrange for a technician to be sent to site to resolve ASAP.<br> <br> Regards<br> Shawn