complete and utter shocking service

I went through to Telkom at the glen on Tuesday the 24th August 2015 and app**** for my landline to be converted to a wireless number.... skiddy advised me to take out a 24 month contratt to receive the wireless phone for free. The conversion of the line was to take 5 -7 working days to occur, They would phone me to collect the sim card and phone once the conversion was completed, No one phoned. I then went back yesterday only to be given the phone and sim card and told after an hour of sitting around waiting that the phone can call out but not receive calls. it will take 24hrs to correct, I have now been on the line for 1 and a half hours and no one at Telkom can help me. my line has apparently got a sales order waiting but no one knows how to correct it so I just get passed from department to department its beyond frustrating is there no one that can help me ?? Why have a call centre if nobody has any clue how to help your paying clients