Complete and Utter Service Failure!

I've logged a simple request to have my line moved from my old address to my new address, this was logged in November to be effective from 1 December. And what a surprise, up until today i still don't have a line and I have called your call centre numerous times and even visited the store. They just pass the blame onto the "Technical department" that i cannot speak to (how convenient).

To top it off when I contact the Billing department to ask them to stop the debit order as I will not be paying for a service that I cannot use because of the lack of service and competency by Telkom. They told me to cancel the debit order from my side, which I have done. Then I notice that a deduction tried to go off and because it was unsuccessful, I'm now being charged an additional R200 for a failed debit order! How is that even fair to a consumer! So I will NOT be paying a service provider for not providing a service.

Just incase you feel i'm making all this up, I have every interaction I made with Telkom recorded and saved.