Complete and Utter Pathetic Service

I am completely unhappy with the service given by telkom. Each time i ask them to do something it never gets done. I have requested telkom to move my current line. The order was places and yet no feedback was received from telkom. Today i called to enquire about the status only to be put on hold for 10 mins and then to be told that there is not adsl capabilities in my area. I find this unacceptable as i lived in the same area 3 months ago and the previous tenant that lived in the same apartment that i am living had both a residential line and an adsl line. Both the manager and the consultant refused to help me or even understand why i do believe what i was being told. Surely Telkom has to find a means to make sure that the client is happy at the end of the day but clearly these two did not care that they were going to loose a client. it just shows how pathetic telkom really is