Complete and utter incomtents throughout

Telkom has like every other South African company these days absolutely 0% customer service whatsoever. I don't know if anyone else realised this, but the old customer complaints line that used to exist for getting your problems solved have fallen away at most South African companies, why because there is no competent employee in their orginisations to to resolve matters that arise from the failure of other *********** employees. After registering to migrate from ADSL to LTE. We are now awaiting a router delivery for 3months, have been called twice again to ask if we would like to register, have corrected an incorrect address for delivery 4 times, the first a week after registering for the migration.I have send 3 email to there only form of contact my broadband . This morning I get a call for the first time in response to the email .After a lengthy discussion the operator replies, "I will escalate the matter, I remark that "so nothing will be done",to which the operator replies that I must not get upset and raise my voice, otherwise she will end my call. Have you ever! I have been in the service industry(Hospitality) for 21years and what I was taught on customer service are definitely not from the same textbook or planet these people are instructed from