Complete and utter incompetence with cancellations

<p>Please note I have requested cancellation of the service on 31 March and have paid the one month cancellation fee in advance.</p> <p>Please cancel my account already and reverse the charges you have *******ly added to my account.</p> <p>I am replying to this email as it is confirmation from yourselves that you have received my cancellation request form duly completed and sent to you as per your terms and conditions.</p> <p>I hereby acknowledge that I do not owe telkom 1 cent further and concider this matter closed. Please be kind enough to send me my statement showing that my account is closed and I have a zero balance.</p> <p>Below is proof of receipt of my application to cancel my line.</p> <p> </p> <p>On 31 Mar 2017 08:43, "Residential Fixed Retentions" ********** > wrote:<br />Dear Customer</p> <p>We hereby acknowledge receipt of your fixed line Consumer Contract and Services Cancellation/Retention Request. A service consultant will contact you within 21 business days to verify the information provided and/or confirm cancellation/retention options available.</p> <p>Please be advised that:</p> <p>· This mailbox handles consumer fixed line cancellation requests only and for all other requests e.g. Billing, Faults, DSL Speed issues or Order Progress, please call Telkom on 10210.</p> <p>· Please note that all cancellation requests must be accompanied by a completed and signed “Consumer Contract and Services Request” form. The form is available athttp://tiny.cc/canceltelkom.</p> <p>· Please include proof of the account holder’s identification or duly authorised person’s identification (copy of SA ID or passport).</p> <p>· Copy of death certificate (where applicable).</p> <p>· Failure to provide the above could lead to unnecessary delays.</p> <p>· If you resend your request to include supporting documentation, then please also include the Cancellation Request form in the same email.</p> <p>· Moves and relocations can be completed online at www.telkom.co.za/moving</p> <p>· For Business fixed cancellation requests, please provide a cancelation letter on the company letterhead accompanied by a copy or the account holder’s ID to ********** The business cancellation from is available at http://tiny.cc/cancelbusiness.</p> <p>· IF you have a DSL service with another service provider please first contact your DSL services provider, cancel your DSL with them and inform them to convert your DSL line back to a voice service (PSTN). Once confirmed, then please email your voice line cancellation request to Telkom. The form is available at http://tiny.cc/canceltelkom.</p> <p>Please note that a standard written notice period applies in terms of changes to Telkom products and services.</p> <p> </p> <p>Kind Regards</p> <p>Telkom</p>