Complete and utter incompetence

My contract came to an end and I called 081 180 to cancel my contract. The agent I spoke to <br> told me I should either visit the nearest branch or send an emailed, so I opted for the email. The agent send me the form and the appropriate email to forward the form which I did. I was told it would take a maximum of 21 days to cancel which was more than enough till my next account debit. The following month knowing that my account was debited, I deposited money into my bank account only to have it debited. I called the call center again and was told that there nothing they can do about the money I've lost including the late debit fee they stole from my account. I'm a content and angry that in 2015 there are still crocks disguised as legitimate business. I hope your proud of your selfs because you lost a loyal customer! :(