COMPLANT ABOUT BILLING - ref *** incident ref ***

I’m writing this mail to complain about numerous members of staff and your billing department.

I have been billed for a Telkom service I did not subscribe to called TELKOM PLUS (gcash;yellowdotgames)the amount for this is R200 plus and obviously the bill for next month will also have these charges since they were only stopped this week *179#.

I called and spoke to a lady on 13/09/24 to report the matter and she advised that when they receive such calls they need to escalate it to their team leaders so the matter can be resolved .

I spoke to Khanyi Madlala who promised her team leader Ayanda Mphahlele would contact me and they did not .

I called and spoke to a lady on 16/09/24 to I spoke to Clive Dladla who promised her team leader Zanele Manana would contact me and they did not .

I called and spoke to a lady on 18/09/24 to I spoke to Gift Sithole who promised her team leader Phindile Mokoana would contact me and they did not .

I called and spoke to a lady on 19/09/24 to I spoke to gift Daniel Kgwuala who promised his team leader the same useless Phindile Mokoana would contact me and they did not . He atleast provided email address for complaints ***.

Today I received a call from a foreign lady who could not verify my address and stated her name is Carla Mardinah and her team leader would contact me but instead I got a spam number to harress my number.

I request a callback and I request the invoice to be rectified before the payment date because as I advised all parties concerned there will be insufficient funds and I am not willing to wait for a refund that will not happen and the thought that next months invoice will have the same issues simply states that Hello peter and this channel are not enough , I will be laying a formal complaint with the ombudsman for this tyranny.

Regards

Thanduxolo Toko

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